Horses Virbac

Mystery Shopper Service

Mystery Shopper amendedDo you know what clients think of your practice?  What is their experience like?  Could you do better?

Price £

For more information contact your Virbac Territory Manager for details of eligibility criteria and discounted and free service.

Through our Mystery Shopper service, we can audit each of your client ‘touch-points’ whether face to face, over the phone or by email or website. We then give you a detailed report of the results and recommendations to help you enhance the service you offer to your clients.

Key Facts

See your practice through your clients’ eyes

Benchmark your service

Make the changes that really count!

How can it help?

We will arrange for your practice to be mystery shopped over a period of two weeks. The mystery shopper will pose as a client needing advice. Once they have completed their contacts, they will provide a follow up report covering aspects including: 

  • Buildings and facilities
  • General customer service
  • Quality of information provided

The report will be provided within two weeks and will contain detailed recommendations as to how you can enhance your service in areas where potential for improvement is recognised. This will enable you to build on your strengths and develop strategies to increase your effectiveness in other areas.

Do you want to find out more about our Mystery Shopper Service?

Click the link below to sumbit your enquiry.